Shipping / Returns
Phone Orders taken 10:00 a.m. - 2:00 p.m. Mon - Fri Pacific Standard Time however please keep in mind that we are an internet based business and can not interrupt processing and shipping orders with the high volume of product telephone inquiries. Emails receive priority attention. For prompt service and a quick response please use email. We check our emails throughout the business day and do our best to respond within the same or next business day. We apologize in advance for any inconvenience.
100% Satisfaction Guaranteed!We want you to have as much faith in our products as we do. We stand behind every item we sell. Upon receipt of your order please inspect it immediately. If, for any reason you are not satisfied With your purchase, simply return the product in original unused condition with the receipt within 10 days from date of reciept and we will replace the item or refund your account (see conditions below). Our goal is your complete satisfaction!
Return PolicyMerchandise returned after 10 days from date of delivery will only be accepted with prior authorization and is subject to a restocking fee of 15%-25%. Returns will not be accepted after 30 days unless special prior arrangements have been made.
Refunds and Exchanges exclude shipping and handling charges. If you received free shipping actual cost of shipping will be deducted from amount of refund.
If you received a wrong item or a product that is defective, please call or email Customer Service 1-831-455-5768 for return arrangement, replacement or exchange of merchandise.
Product AvailabilityAt Bit N Spur.com, it is our goal is to provide quality merchandise with exceptional value. We are committed to offer the best selection. We feel that offering as many options as possible provides our customer the ability to make the right purchase.
In the event we do not have your order ready to ship at the time your order was placed we will contact you with a time estimate. If you are in need of your order sooner, please email us at firstname.lastname@example.org and we'll do everything we can to accommodate you in an expedited manor.
*Out of inventory and newly replaced merchandise is subject to price changes as a result of increased cost of goods. In the event that you placed an order and advised of a price increase you will have the option to cancel your order or keep your order at the new price offering. change.
Saddle ReturnsWestern Saddle Returns for Refund and or Exchange;
Western Saddles must be returned within 10 days of delivery in unused original condition for refund. Refund excludes shipping & handling charges. Saddles returned over 10 days from date of delivery are subjected to a 15% restocking charge and up to 20% in the event the saddle was priced on a special or discount beyond our already marked down Bit-n-Spur pricing. Same conditions as noted above for exchanges apply however we may elect to wave the restocking charge based on type, style and size of saddle.
Shipping InformationOrders are processed within 1-2 business days of submitting the order on the web. If for some reason we do not have an item in stock, and is back ordered, we will notify you within 2-3 business days.
Custom OrdersCustom made to order and Special Orders are subject to being charged in advance when order is placed.
DefectsIn the event that a defect in workmanship is not noticed immediately after use we completely understand. Please call Customer Service and ask for a Defect Return Authorization via email email@example.com or call 1-831-455-5768
ExclusionsWe apologize in advance that we cannot accept returns on some items to include any health care products including feed supplements; earrings, videotapes, CD's or books, custom made or personalized items.
Shipping & Handle Charges;USPS SHIPMENTS Add
$0 to $25.00 is $8.95, $25.01 to $50.00 is $9.95, $50.01 to $70.00 is $11.95, $70.01 to
Hawaii, Alaska and Canada, will be shipped USPS. UPS and EXPEDITED SHIPPING will be quoted and adjusted based on weight and actual cost of shipping and handling. Customer will be contacted in advance for authorization.
*Free Shipping for orders over $100.00 applies only to continental U.S.A.
Free Shipping is applicable on orders that ship complete from our location. If we do not have an item(s) in our inventory we will ship the order complete when we receive our restocking inventory. Heavyweight items such as pole bending poles and bases, rodeo tying and roping dummies and oversize items such as saddle racks are subjected to additional shipping charges.
For special delivery, email Customer Service at firstname.lastname@example.org for rush delivery price quotes.
Shipping DamageYou must report any claims for damage or missing items directly to the delivery carrier. It is the carrier's responsibility for merchandise damaged in shipping. They will notify us in order to reship damaged items.
Credits and Refunds will be issued within 10-14 days from receipt of returned merchandise. Once a week shipping and receiving inspects returned item(s) the paperwork is then processed and transferred to accounting. Accounting applies credits and issues refunds once a week.