We want you to have as much faith in our products as we do. We stand behind every item we sell. Upon receipt of your order please inspect it immediately. If, for any reason you are not satisfied With your purchase, simply return the product in original unused condition with the receipt within 10 days from date of reciept and we will replace the item or refund your account (see conditions below). Our goal is your complete satisfaction!



Merchandise returned after 10 days from date of delivery will only be accepted with prior authorization and is subject to a restocking fee of 15%-25%. Returns will not be accepted after 30 days unless special prior arrangements have been made.

Refunds and Exchanges exclude shipping and handling charges.

If you received a wrong item or a product that is defective, please call Customer Service 1-831-755-7787 to provide for Delivery Pick up for refund, replacement or exchange of merchandise.



At Bit N Spur Tack, it is our goal is to provide quality merchandise with exceptional value. We are committed to offer the best selection. We feel that offering as many options as possible provides our customer the ability to make the right purchase. We do realize that offering such a selection results in more out of stock items and back orders however we feel that our commitment to providing such a wide selection outweighs the alternative of limited buying opportunity.

We do our best to present an extended selection of styles, color and verities. As a result of the ability to offer you more choices, we do not always have everything in inventory at all times which may cause a short delay in shipping your order. In the event we do not have your order ready to ship at the time your order was placed it should ship within one to two weeks. With the exception of custom orders we will contact you with a time estimate. If you are in need of your order sooner, please email us at sales@bitnspur.com and we'll do everything we can to accommodate you in an expedited manor.





Western Saddle Returns for Refund and or Exchange;

Western Saddles must be returned within 10 days of delivery in unused original condition for refund. Refund excludes shipping & handling charges. Saddles returned over 10 days from date of delivery are subjected to a 15% restocking charge and up to 20% in the event the saddle was priced on a special or discount beyond our already marked down Bit-n-Spur Pricing. Same conditions as noted above for exchanges apply however we may elect to wave the restocking charge based on type, style and size of saddle.



Orders are processed within 1-2 days of submitting the order on the web. If for some reason we do not have an item in stock, and is back ordered, we will notify you within 2-3 business days, and your credit card will not be charged until it is has been shipped.



Custom made to order and Special Orders are subject to being charged in advance when order is placed.



In the event that a defect in workmanship is not noticed immediately after use we completely understand. Please call Customer Service and ask for a Defect Return Authorization via email sales@bitnspur.com or call 1-831-755-7787.



We apologize in advance that we cannot accept returns on some items to include any health care products including feed supplements; earrings, videotapes or books, custom made or personalized items.



SHIPMENTS Add
0 to 25.00 $8.95
25.01 to 50.00 $9.95
50.01 to 75.00 $10.95
75.01 to 100.00 $11.95
100.01 to 150.00 $13.95
150.01 up *FREE SHIPPING

Hawaii, Alaska and Canada, will be shipped USPS. Shipping charges will be quoted and adjusted based on weight and actual cost of shipping. Customer will be contacted in advance for authorization.

*Free Shipping for orders over $150.00 applies only to continental U.S.A.

Free Shipping is applicable on orders that ship complete from our location. If we do not have an item(s) in our inventory we will ship the order complete when we receive our restocking inventory. Heavyweight items such as pole bending poles and bases, rodeo tying and roping dummies and oversized items such as saddle racks are subjected to additional shipping charges.

IF AN ITEM(S) ARE RETURNED ORIGINALLY SENT WITHOUT COST OF SHIPPING, THE ORIGINAL COST OF SHIPPING WILL BE DEDUCTED BEFORE A REFUND IS ISSUED.

EXPEDITED SHIPPING IS BY QUOTE. FOR YOUR CONVENIENCE AN ESTIMATE IS PROVIDED WHEN YOU PLACE YOUR ORDER IN CLOSE PROXIMITY OF EXPECTED CHARGES BASED ON AVERAGE WEIGHT AND PACKAGE SIZE.

*3 Day Select: ADD $15.00
*2nd Day Air: ADD $35.00
*Next Day Air: By Quote. Add minimum $50.00 per order



*Saddles, Saddle Stands, tack trunks and Roping and Tying Practice Dummies do not apply to these charges and are subject to an additional heavyweight charge. Expedited shipping charges will be quoted prior to shipping.

Shipping is our choice of ground shipping by U.P.S. or USPS Priority Shipping inside of the continental U.S. and usually takes 2-6 working days for delivery depending on delivery location.
Shipments via U.P.S. a street address is required, no P.O. addresses will be accepted.

Out of Country Shipping and Overnight Shipments will be charged based on weight and location and will be provided by quote.
Customer is responsible and invoice will be adjusted to reflect actual cost of shipping over and beyond estimated cost.







You must report any claims for damage or missing items directly to the delivery carrier. It is the carrier's responsibility for merchandise damaged in shipping. They will notify us in order to reship damaged items.

Credits and Refunds will be issued within 10-14 days from receipt of returned merchandise. Once a week shipping and receiving inspects returned item(s) the paperwork is then processed and transferred to accounting. Accounting applies credits and issues refunds once a week.



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